Carle Foundation deploys MediaNav wayfinding application to enhance patient experience

Carle Foundation in Illinois has deployed Connexient’s MediaNav application to enhance their patient experience. Carle is an integrated network of healthcare services composed of the Carle Foundation Hospital, Carle Physician Group and Health Alliance Medical Plans serving about 170K unique patients annually, providing care in 80 specialities located in 14 communities across central Illinois.

Connexient’s MediaNav provides indoor maps, indoor navigation, and analytics on how patients are navigating the facility – helping carle increase operational efficiencies. Eventually, the MediaNav wayfinding deployment will be integrated with their Epic appointment scheduling solution.

The biggest challenge that Carle had till date was finding one’s way through their large hospital facility causing stress, anxiety and even late or missed appointments. With MediaNav, Carle now is able to guide patients to the right parking location, saving their parking spot and providing indoor navigation to their final destination. This has been a game changing step towards providing better patient experience.

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